Unblock Your Connection

Step-by-step instructions to disable built-in router network filters, active shields, and security firewalls.

ISPs

USA

AT&T Fiber
ActiveArmor
1. Smart Home Manager app. 2. Settings > App Preferences. 3. Disable ActiveArmor.
Cox
Panoramic Security
1. Cox app > WiFi. 2. Tap Security > Disable Advanced Security.
Spectrum
Security Shield
1. Open the My Spectrum App. 2. Tap Services > Internet. 3. Select your Router. 4. Turn off Security Shield.
Starlink
DNS Filtering
1. Starlink App > Settings. 2. Advanced > DNS. 3. Set to Custom (e.g., 1.1.1.1).
T-Mobile
Advanced Cyber Security / Web Guard
1. Open the T-Mobile Internet app. 2. Go to Manage → Settings (gear icon) → Security. 3. Turn off Advanced Cyber Security. 4. Locate Web Guard settings (if present) and set to No Filtering. 5. Restart the gateway/router.
Verizon
Digital Secure
1. Open My Verizon App. 2. Security > Digital Secure. 3. Disable Web Security/VPN.
Xfinity
Advanced Security
1. Open the Xfinity app. 2. Go to the Home tab. 3. Click Advanced Security and click Turn Off.
Ziply Fiber
Parental Controls / Content Blocker
1. Open the Ziply Device Safety app. 2. Go to Parental Controls → Toggle Off. 3. On Windows: disable Content Blocker in settings or uninstall Device Safety entirely.

UK

BT Broadband
Web Protect
1. My BT > Manage services. 2. BT Web Protect > Status Off.
Community Fibre
Safe Surfing
1. Log into router settings. 2. Parental Controls. 3. Disable Safe Surfing.
EE
Content Lock
1. EE app > Device & SIM. 2. Content Lock > Off.
Plusnet
SafeGuard
1. Member Centre > My Services. 2. SafeGuard > Manage > Off.
Sky
Broadband Shield
1. sky.com > Shield settings. 2. Select 'No protection'.
TalkTalk EERO
EERO
Please stand by...
TalkTalk HomeSafe
HomeSafe
1. Account > My Services. 2. HomeSafe > Turn off all filters.
Virgin Media
Web Safe
1. My Virgin Media > Settings. 2. Online Security > Disable Child/Virus Safe.
Vodafone
Content Control
1. My Vodafone account. 2. Services > Manage Bars and Extras. 3. Disable Content Control.

Canada

Bell
Web Protect
1. Log into MyBell. 2. Internet Services > Security. 3. Disable Web Protect.
Eastlink
Advanced Security / Ad Blocking
1. Open the eero app. 2. Go to Discover → Security & Privacy. 3. Toggle Advanced Security / Ad Blocking OFF. 4. Under Profiles, remove filters or delete profiles.
Primus
TP-Link Deco (HomeShield)
1. Open the Deco app. 2. Go to HomeShield → Parental Controls. 3. Remove or disable profiles. 4. In Network Security, turn off ad blocking and safe search.
Rogers
Ignite Security
1. Ignite WiFi App. 2. More > Advanced Settings. 3. Toggle Advanced Security Off.
Telus
Online Security
1. My TELUS account. 2. Internet > Security. 3. Disable Web Security.

Caribbean

Flow
Web Filtering / Family Filter
1. Log in to the My Flow app or web portal. 2. Go to Internet Settings → Web Filtering / Family Filter. 3. Toggle Off or Opt Out. 4. Restart your router.

VPNs

ExpressVPN
Advanced Protection
1. Open the ExpressVPN app and go to the Settings menu. 2. Navigate to Advanced Protection. 3. Toggle off Block Adult Sites, Ad Blocker, and Threat Manager as desired. 4. Connect to the VPN using the Lightway protocol for the settings to take effect.
IPVanish
Scramble
Enable 'Scramble' in settings.
NordVPN
Threat Protection
Disable 'Threat Protection' in settings.
Proton VPN
NetShield
Set 'NetShield' to 'Off'.
Surfshark
CleanWeb
Turn off 'CleanWeb' in Features.

Disclaimer

The information provided on this website is for educational and informational purposes only. We do not guarantee that the information is accurate, complete, or factual. The operators of this site accept no responsibility or liability for any errors, omissions, or configurations resulting in equipment issues or system disruptions. All actions taken by users based on information obtained from this website are performed strictly at their own risk.